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THE CASWELL FAMILY

A one-man shop in Canterbury, still answering its own phone.

Kevin Caswell opened Caswell & Sons in 2010 with one truck, a set of hand-cut threading dies, and a phone book listing in Canterbury. The work was straightforward back then. Repipes for old farmhouses, well pumps that quit in February, a furnace that needed coaxing through one more winter. The customers were neighbors. Most of them still are.

16 years later, the trucks have multiplied and the trades have expanded (plumbing, heating, cooling, water heaters, well pumps), but the way the shop runs has not really changed. The phone gets answered by a person.

See where we work
WHAT WILL NOT CHANGE

Four things we have not moved in 16 years.

And will not. Same crew, same phone number since 2010.

24/7 AVAILABILITY
A person on the phone
No phone trees, no offshore answering service. Real dispatcher, every call, including 2 a.m.
MASTER PLUMBER
On every job
Every dispatch is performed or supervised by a CT master-licensed tech. No solo apprentices on your house.
FREE ESTIMATE
Pricing in advance
Flat-rate quote before any work begins.
FAMILY OWNED
Serving our neighbors
Locally owned and operated since 2010. We treat every home like it's our own.
Licensed. Insured. Certified.
CT Master Plumber PLM.0288811-P1 CT Master HVAC / Refrigeration HTG.0308674-D1 CT Home Improvement HIC.0631814 Fully insured, bonded, OSHA-trained crews. BBB Accredited. Member, PHCC of Connecticut.
SERVICE AREA

Where we work

We dispatch across the Quiet Corner and Eastern Connecticut. If your town is on the list, you are inside our standard radius. If it is not, call and ask. We add and drop towns based on where the crews are working that week.

READY WHEN YOU ARE

Call the shop. Ask for Kevin Caswell.

Plumbing, heating, cooling, water heaters, wells. Standard service or emergency response. Tell us what is going on and we will take it from there.