Request Service
Call the shop, or send the details and we will call you back. Family-owned, licensed, and dispatched out of Canterbury, CT.
Tell us what is going on
Tell us what is going on and we will get back to you with a quote, a scheduled visit, or both. For active emergencies, please call (860) 428-9325 instead. A form will not move as fast as the phone.
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We respond within one business hour during shop hours.
After-hours form submissions are answered the next business morning. Active emergencies should call (860) 428-9325 for live dispatch, day or night.
Common questions
A few things people ask before they pick up the phone. If your question is not here, call (860) 428-9325 and we will answer it.
What are your business hours?
The shop is open Monday through Friday, 6am – 6pm. Saturday visits are scheduled by appointment. Sunday is reserved for emergency dispatch. Our 24/7 emergency line at (860) 428-9325 answers every hour of every day.
What if I have an emergency after hours?
Call (860) 428-9325. A live dispatcher answers around the clock for burst pipes, no heat, no water, sewer backups, gas smells, and water heater failures. For confirmed emergencies in our dispatch area, a master plumber or HVAC tech is typically on the truck inside the hour.
What happens after I submit the form?
You get an instant confirmation email. During shop hours, a real person from the office calls or emails you back within one business hour, using whichever contact method you selected. Forms sent overnight are answered first thing the next business morning. If the job is urgent, please call (860) 428-9325 instead. The phone is always faster.
What areas do you serve?
We dispatch across the Quiet Corner and Eastern Connecticut, including Canterbury, Plainfield, Brooklyn, Scotland, Hampton, Lisbon, Sprague, Griswold, Norwich, Windham, Pomfret, Killingly, Woodstock, Putnam, Sterling, and Voluntown. Not sure if your town is on the list? Call and ask. We sometimes travel a bit further for repeat customers and larger jobs.
What payment methods do you accept?
Cash, check, and all major credit cards (Visa, Mastercard, Discover, American Express). For larger replacements (water heaters, boilers, heat pump systems, well pumps), we can talk through financing options at the quote.
Is the workmanship warrantied?
Yes. Labor is backed for two full years on most repairs and replacements. Equipment carries its manufacturer warranty on top of that, and we register it for you at install. If something we did needs a second look, you call the same number, you get the same crew, and there is no surcharge for a warranty visit.
Skip the form. Call the shop.
A real dispatcher picks up every call. 6am–6pm on weekdays, 9am–5pm Saturdays, 24/7 for emergencies.